Overview
Our refund and returns policy is in effect for 30 days after purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange, but we will certainly work something out for you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging whenever possible.
Our paint products are exempt from being returned. If something is not going well with your paint experience, we will work with you to make it right. This may include replacement of product and/or advice on usage.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@brightvisionwheels.com.
Exchanges
We replace items if they are purchased in error, order packing errors, or defective or damaged in transit. If you need to exchange it for the same item, send us an email at sales@brightvisionwheels.com and we will coordinate the exchange or replacement. In some cases we may not require the return of the item for replacement.
Need help?
Contact us at sales@brightvisionwheels.com for questions related to refunds and returns.